Help
Find the next tap — then ask a person if you need one
Search a topic, follow a picture guide, or email hello@nextpilot.chat. WhatsApp chat rules live here too.
- Next stepsPersonal to this workspace
- Illustrated guidesWhatsApp, inbox, leads, more
- Supporthello@nextpilot.chat
Do this next
Based on this workspace
Guides
One job per row — tap to open the screen
Start with WhatsApp and Inbox if you are new. The rest are the tools you open after that.
Allow the Facebook popup, pick your business number, tap Finish.
Inbox
Unread is the queue. Reply to take over from AI. Watch the 24-hour chip.
Leads
Drag deals across stages and set the next follow-up.
Broadcasts
Pick an approved template and a saved audience, then send.
Automations
A keyword or event starts a flow. You can turn any rule off.
Templates
Write copy, submit to Meta, then reuse it in Inbox and Broadcasts.
Team
Agents answer chats. Admins can also invite and change settings.
Calls
Place a WhatsApp or SIP call and jump in with your mic anytime.
WhatsApp chat
How a free reply works
1 · Their phone
Customer sends you a message
Connecting WhatsApp does not start a chat. Someone has to write first.
2 · Inbox
You see it here for 24 hours
That window is per person. After 24 hours you need an approved template.
3 · You
Reply as normal chat
Inbox replies are not billed marketing templates.
Questions
Common answers
Why can’t I message a new number from Launch?
WhatsApp only lets this app start a free chat after that person messages your business number. Send Hi from your phone first. That is not a paid template.
What is an Agent vs an Admin?
Agents answer chats. Admins can also change settings and invite more people. You can skip Team and invite later.
Will the AI take over every chat?
Only if you turn it on. A human reply on a thread always takes over that conversation. Skip AI to keep a human-only inbox.
Where do I connect Instagram or Messenger?
WhatsApp is required first. Optional channels live under Settings → Channels after Facebook signup.
A person
Talk to us
Email hello@nextpilot.chat. We usually reply within one business day.
One inbox for the whole team
Reply, assign, leave internal notes, and collaborate on every WhatsApp thread in one place.