Real numbers, not marketing fluff
Live totals from the production platform — what these features are handling right now.
Watch the whole workflow
Lead lands in the inbox, AI replies instantly, an automation nurtures, and your team closes — all in one screen.
Six pillars, one workspace
Every core building block ships today, wired to live WhatsApp and your data.
One inbox the whole team shares
A three-pane live inbox on the official WhatsApp Cloud API — assignment, labels, internal notes, read receipts, and canned responses, with 24-hour window awareness built in.
- Assign & collaborateRoute chats, add private notes, and resolve together.
- Labels & canned repliesTag conversations and answer common questions fast.
- Per-chat AI toggleLet AI handle a thread, or take over in one click.
Replies that answer from your live data
The Hermes agent responds in seconds with verified, database-backed answers, classifies intent to branch the conversation, and hands off to a human on cue — on any OpenRouter model you choose.
- Grounded answersPulls from your records, not generic FAQs.
- Intent routingClassify what the customer wants and branch.
- Human handoffAgents take over instantly; AI pauses.
No-code automations on a visual canvas
Drag triggers, questions, conditions, A/B splits, AI steps, smart delays, CTA buttons, and WhatsApp list messages — with input validation, a live phone preview, and per-flow analytics.
- Branch on anythingTags, stages, and custom fields with operators.
- AI & A/B stepsSmart delays, randomizers, and in-flow AI replies.
- Live previewWalk the graph on a phone mockup as you build.
Campaigns that respect your list
Target a saved segment or a quick filter, auto-exclude opted-out contacts, test-send, schedule, and measure delivery, read, and link CTR — all rate-limited and compliant.
- Saved segmentsReuse audiences built from live conditions.
- Opt-out respectUnsubscribed contacts are excluded automatically.
- Delivery & CTRSent, delivered, read, replied, and link clicks.
Move every lead from new to won
Stages, priority, value, owner, and follow-ups with 0-100 lead scoring (hot / warm / cold). Work a sortable table or a drag-and-drop board, with contacts, custom fields, and an activity timeline.
- Lead scoringHot / warm / cold from value, stage, and engagement.
- Table or boardList view or a drag-and-drop Kanban pipeline.
- Custom fieldsTyped attributes and a full activity timeline.
Numbers you can act on
Conversion funnel and drop-off, source performance, channel and priority mix, AI-reply share, and broadcast CTR — with week-over-week deltas and live AI + WhatsApp spend tracking.
- Funnel & sourcesSee drop-off and what's driving conversions.
- AI vs humanTrack the share of replies handled by AI.
- Spend trackingAI + WhatsApp costs with hard budget caps.
Real infrastructure, ready for real traffic
NextPilot Chat vs the usual setup
Generic chatbots stop at canned replies. Spreadsheets don't reply at all. NextPilot Chat does both — on your live data.
| Capability | NextPilot ChatRecommended | Generic chatbot | Spreadsheet + WhatsApp |
|---|---|---|---|
| Answers from your live data | |||
| Visual automation builder | Limited | ||
| Broadcasts with opt-out respect | Add-on | ||
| Lead scoring | Manual | ||
| Roles & permissions | Limited | ||
| Usage & cost tracking |
Secure by default
Roles & permissions
Owner, admin, agent — plus custom roles created from the dashboard.
Scoped API keys
Developer keys for integrations and tracked links, revocable anytime.
Compliant messaging
Opt-out respect and 24-hour window enforcement everywhere.
Explore the product
Good to know
Yes — connect your knowledge and records so replies reflect real, current information instead of static FAQs.
Any agent can toggle AI off per chat and reply manually. Sequences and flows pause automatically when a human steps in.
Opt-out status is respected everywhere, sends are rate-limited, and the 24-hour window is enforced so you stay compliant.
Yes. Scoped API keys let you push contacts, trigger flows, and use tracked links from Zapier-style tools or your own backend.
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See it on your own numbers
Spin up a workspace, connect WhatsApp, and watch the inbox come alive in minutes.